Shipping Policy

How long does delivery take?

Our delivery times are typically 4–15 business days and consist of two phases:

Processing Time: 1–3 Business Days
During this phase, your order is processed, including order confirmation, adjustments, quality checks, and packaging.

Shipping Time: 5–12 Business Days
Shipping time depends on the destination. This is the time it takes for your order to travel from our international shipping center to your delivery address.

You can track your order anytime on our website by clicking on “Order Tracking” in the top menu. If you have any questions or issues, we’re here to help!

Cancellation policy

Cancellation is allowed within 30 mins after order was placed. Any request sent beyond 30 mins will not be granted and we will continue with the fulfillment. Orders that have been shipped can no longer be cancelled.  If you need assistance, please contact our customer support info@lenoza-shop.com.